Terms and Conditions
DXPAdventures.com
Effective Date: Sep 23, 2024
Welcome to DXP Adventures! By using or accessing our website and services, you are acknowledging that you have read, understood, and agree to the following terms and conditions. Please go through the terms below carefully prior to booking any service through us. In the event that you disagree with any of these terms, you may not use this website.
1. Introduction
These Terms and Conditions (“Terms”) apply to your use of the DXPAdventures.com website, which is owned and operated by [Company Name], a company based in the UAE offering desert safari tours amongst other services (“we,” “us,” or “our”). When you book or use any of the services we have made available on this site, it shall bind you to these Terms.
2. Booking Policy
All bookings taken through DXPAdventures.com are subject to availability. To confirm a booking, customers must provide full details and complete payment during check out. A confirmation email will be sent if the booking was made successfully.
2.1 Group Bookings
Where bookings for groups or bespoke safaris are being made, specific terms apply. Please contact us directly on this.
2.2. Children and Age Restrictions
Children below the age of 5 are not recommended for some activities, such as dune bashing. In all your bookings involving children, parental supervision is a must.
3. Payments
All the rates on the website are in UAE Dirhams (AED) and include VAT, except if otherwise stated. You shall pay by using a valid credit card or other forms of secure payment as may be accepted by the payment processor at its discretion.
3.1. Currency
International customers: Please note that all the currency conversion rates are determined by your card issuer or payment gateway.
3.2. Payment Confirmation
In case of successful payment, the email booking confirmation would be sent to you. If you haven’t received any confirmation, please get in touch with our customer service.
4. Cancellation and Refund Policy
We realize that things don’t always go as planned. Here’s our cancellation policy for bookings:
Cancellations more than 24 hours in advance of the tour commencement time are subject to a full refund.
Cancellations within less than 24 hours from the tour time are charged with a 50% cancellation fee of the quoted rate.
Same-day cancellations or no shows do not qualify for any refund.
In case of a request for cancellation, please let us know on our whatsapp.
5. Modifications to Bookings
Any requested changes in the date and time of the booking should be communicated to us at least 48 hours in advance. Hatham Sports Hall is entitled to refuse any such change, being subject to availability. Additional fees may apply.
6. Health and Safety
SAFARIS DXP Adventures takes safety matters seriously. However, all activities are carried out at the customer’s risk. Dune bashing and sandboarding, and other desert activities, may not be recommended for pregnant ladies, heart patients, and people with known back problems.
6.1. COVID-19 Guidelines
Due to the requirement of UAE Health and for safety matters, all guests must abide by all Covid-19 requirements or restrictions in place at the time of the safari. Any guest that does not comply with this may be denied access, and no refund shall be provided.
7. Transport
Some packages involve pick-up and drop-off at designated points. This implies that customers are to arrive at the pick-up point in time. DXP Adventures shall not be liable for any lateness or failure to embark on a tour due to late arrival.
8. Behaviour and Conduct
Guests must treat all the staff, other guests, and the wildlife with respect as well. Any guest found misbehaving or breaking the laws of the UAE will be removed from the tour without any refund.
9. Liability
Although we do our best to ensure that your time with us is safe and enjoyable, DXP Adventures shall not be liable for any loss, injury or damage arising from your involvement in any activities with us. We highly recommend that all guests purchase their own travel insurance.
10. Force Majeure
No liability shall lie with DXP Adventures in case of cancellations or delays that may be caused by any factor beyond our control, such as extreme whether conditions, natural disasters, government restrictions, etc.
11. Intellectual Property
All content on DXPAdventures.com, including text, images, logos, and graphics, is the property of DXP Adventures and is protected by UAE copyright laws. You may not reproduce or use any content without our prior written consent.
12. Privacy Policy
By visiting our website, you confirm that we may process your personal information and use it in accordance with our Privacy Policy. We have implemented necessary measures to secure your data in accordance with the Law of the United Arab Emirates regarding data protection and privacy.
13. Variation of Terms and Conditions
DXP Adventures reserves the right to alter, modify or update these Terms at any time without notice. Any modification shall be effective upon being posted on the website. Your continued access or use of the website, products and services provided through the website after posting such modifications will indicate your acceptance to be bound by the revised terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be exclusively decided by the courts of Dubai, UAE.
15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us on our whatsapp.
